Existing Patients
FAQ’s
Is there a patient portal that I can log into?
YES! You may access MyHealthOnline (MHO) through Sutter where you can review your visit summaries, find your appointment schedule, view labs, check your balance, and pay your bill. You can also send secure messages to our team. Just click the button below to head on over!
How should I plan my arrival time for my appointment?
Please arrive 5-10 minutes before your appointment. Patients who arrive more than 10 minutes after their scheduled appointment time may have to reschedule for a later date. Failure to notify us of appointment changes or cancellations 72 hours of a scheduled appointment will lead to no-show fees of $50 for established patients and $100 for new patients.
Since we see patients with compromized immune systems, we have maintained many of our COVID protections Staff and patients must wear masks at all times. Sanitization with hospital grade disinfectants have been enhanced. While not mandatory, most of our staff have been vaccinated against COVID.
Patients are asked to reschedule appointments if they have symptoms or possible exposures. Each visitor is prescreened before being taken into our clinical spaces. Guests are not allowed and only one (1) attendant is allowed if patients need assistance.
Copays and estimated deductibles/co-insurances are due at the time of service. If you are unsure what you would owe, call us so we can provide that information for you. Balances over 60 days old will be turned over to collections so contact us to discuss payment plans if this is needed.
We will submit a claim on your behalf if you decide to use insurance to cover your services and we will bill you for any remaining costs. If you have paid more than needed, this balance will be left as a credit on your account or refunded if there are no claims in process or scheduled upcoming visits. If you attend your visits as a self-pay patient, we will collect the cost of the office visit when you check in and collect for any procedures when you check out.
What if I have a medical concern or medication refill request?
If you have an urgent medical condition or issue, please go to the nearest ER or Urgent Care, for routine non-life threatening medical concern, please call our office to speak to our staff during office hours, if we are busy or you call us out. of hours, please leave a message on our triage line. Please allow us to respond back within 48 to 72 hours.
If you have a medication refill request, please call your pharmacy to have them send an electronic request for refills to our office. We will do our best to respond to those within 72 hours.
How can I get a copy of my medical records?
We are able to fax medical records to your PCP or referring provider without a written consent as part of your continuity of care. If you wish for other providers or offices to have access to your records, we require a Records Request Form which can be found above and faxed or mailed to our office.
Faxing records is a complementary service but printed copies of your full record are available at a cost of $0.75 per page.
Insurances we take:
- Aetna
- Alignment Sutter Plan
- Anthem Blue Cross
- Blue Cross Blue Shield
- Blue Shield of California
- Champ VA
- Cigna
- Covered California Commercial PPO plans
- Healthnet
- Hill Physicians (ALL COMMERCIAL PPO plans)
- Humana
- Medicare and medicare supplement plans
- Sutter Health Plans
- Tricare
- United Healthcare
Insurances We DO NOT take:
- Covered California (EXCEPT as mentioned above)
- Medi-cal
- Partnership Health plan